Privacy Policy
King Billy Casino Australia respects its customers’ right to privacy. However, the company needs users’ personal details to improve their gaming experience, as well as achieve its own goals. To this end, the organization has developed a privacy policy that is based on international and national standards, data protection principles, and so on. This establishment is operated by DAMA N.V., which has registration number 152125 and is licensed by the Government of Curacao.
This document reflects the main purposes and methods of obtaining and analyzing confidential data, the rights and obligations of clients, as well as the responsible company. Before playing on the site, users must carefully review this agreement and confirm their acceptance of it. Otherwise, the person will not be able to gain full access to the site and will be forced to leave.
The organization’s management also has the right to change and supplement policy articles. If this significantly impacts players’ time on the site, then staff will notify them in advance via email. However, the institution recommends users visit the relevant page on the official web page from time to time to stay updated.
Information We Collect
Any facts that help identify users and understand their behavior are important to the company. This can be obtained in various ways:
- Provided by players. This includes any private details that the client provides themselves when filling out a registration or verification form, making a transaction, or placing a bet.
- Specifications. The organization can find out the IP address, device type, operating system, browser type, language settings, and session duration at the moment when the player opens the official web page and starts the game.
- Game process. King Billy Casino Australia can obtain data about the game the user played, its duration, and other activities during the process.
- Analytics. In order to troubleshoot problems with the service, a gambling establishment can study the log of user activity, pages viewed and the amount of time spent on the site.
- Third parties. If a client uses the services of any company that is part of the group, then the gambling establishment has access to such private details.
Usage of Personal Data
The organization ensures that users’ individual details will only be used for the purposes of the policy. In addition, this has advantages for both King Billy Casino and its customers:
- Provide access to products and services and ensure hassle-free use.
- Manage and process any requests and procedures, including profile creation, verification, deposits, and withdrawals.
- Assess how well the new client meets the requirements of the gambling establishment.
- Provide help and support to users.
- Develop a marketing strategy that is based on customer wants and needs.
- Communicate with players to notify them about current news, current promotions, and so on.
- Development, testing, and implementation of new games.
- Analyze and improve the quality of the gambling establishment’s activities.
- Prevent fraud, money laundering, terrorist financing, and other crimes.
- Monitor the gaming process of users under the principles of responsible gaming.
Obtaining Personal Information
Thanks to certain procedures, an organization can obtain important individual details:
- Identifying characteristics. This includes full name, gender, date of birth, and email address.
- Contact Information. This category includes country and city of residence, address, postal code, and mobile number.
- Financial data. Here the client indicates the source of wealth, payment method, amount, currency, and identification documents.
- Technical details and user experience. This includes IP address, device, and browser type, pages visited and games played, session duration, and so on.
- Marketing data. These are customer preferences in the types of promotional material that the company sends.
Usage of Cookies
In order to improve the quality of services, products, and conditions on the site, King Billy Casino Australia uses cookies. These are small text files that are installed in the user’s browser and device when visiting a gambling establishment. Cookies allow you to track the actions of players on the Internet and find out their preferences and needs. Thus, the gambling establishment will be able to provide those services that are important and priority for a particular user.
Due to their varied objectives, cookies can be divided into:
- Required. They are designed to guide customers around the site and make their stay easier. The user cannot refuse these files, as this will lead to a serious disruption of the gaming experience.
- Functional. These cookies allow the organization to understand how the customer uses the site. For example, the language used, the region, and the duration of the session.
- Advertising. These files may be provided by partners and third parties in order to determine how effectively a marketing strategy is being implemented.
Contact us
Users have the option to contact the 24/7 support team from the King Billy app if they have questions about the privacy policy. These include:
- Get a copy of the private details that the company stores.
- Request to unsubscribe from marketing communications.
- Update or correct personal data that is no longer current.
- Ask a question about the provisions of the document.
- File a complaint about a violation of rights or a dispute with the organization.
The client can use any of the available methods to make his request:
- Email – [email protected];
- Live chat on the official web page;
- The email address of the Data Protection Officer is [email protected].
If the support employee does not respond within 10 days, then the user can submit a second request. Additionally, if the company cannot resolve the issue, then the player has the right to contact their local data protection authority.
